The Pensions Advisory Service is an independent voluntary organisation established for the purpose of giving free help and advice to members of the public on all matters concerning pension schemes (other than State Schemes) including personal pensions. The service is available to all those who think they have pension rights including scheme members, pensioners, those with deferred pensions and dependants. If you need this service, contact the Pensions Advisory Service:
If TPAS fail to solve your problem you can ask for it to be referred to the Pension Ombudsman. The Pension Ombudsman was appointed under Pension Schemes Act 1993 and may investigate and determine any complaint or dispute of fact or law in relation to an occupational scheme made or referred in accordance with the 1993 Act. There is no charge for this service. The Ombudsman can be contacted at:
The Social Security Act 1990 set up a central register of pension schemes to make it easier for members to trace schemes where an employer has ceased trading or changed its name. The Pensions Regulator can be contacted at:
The Pensions Regulator
Napier House
Trafalgar Place
Brighton BN1 4DW
